Configuring Citrix MetaFrame for Windows 2000 Terminal Services

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At the bottom of the Citrix Server Administration tool is a tab labeled Published Applications, shown in Figure 13.6. This view allows you to monitor your farm from an application point of view. Choosing the farm in the left pane will show you all the applications published from that farm. Selecting the individual applications will show you the servers that provide them and the details about the application’s location and working directory. Most important, it will show you the application’s load level for the various protocols. These numbers should always remain 0-9998. If the number exceeds these values, refer to Table 13.2 for an explanation of the load-balancing load levels.

Table 13.2 Load-Balancing Load Levels

Load Value Function


0 to 9998 10000!

10000 10001 10002

Figure 13.6 Citrix Server Administration Published Applications tab.

There is no load-balancing license installed.

This is a «normal” load level.

The application is disabled for this Citrix server.

Either the server or the application load is at 100 percent.

The server is out of licenses.

One of the following has occurred: No port listeners are available; logons have been disabled on the server; the server is out of swap space; the application is disabled; or it is an anonymous application and no anonymous user logons are left.

Shadowing Sessions

The shadowing sessions tool is probably the best help-desk tool ever conceived. When users call with application problems, a help desk technician can shadow the user’s session and watch exactly what the user is doing. They can then guide the user, or take control of the machine and show the user how to perform an action or change a setting.

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